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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2884 reviews submitted in the last 3 years
Madeline (United States) - Independent Travel, Feb 2023
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1. How would you describe your overall level of satisfaction with us as your tour operator?
InsideJapan tours planned my Japan holiday better than I ever could have on my own. From start to finish, their team of experts provided top-notch service, expert advice, and customized recommendations that perfectly matched my interests and budget. The planning process was incredibly easy and stress-free. I simply provided them with a few details about what I was looking for in a holiday, and they took care of everything else. They chose the best hotels, tours, and activities, and provided me with the most detailed itineraries, maps, and recommendations. Once I arrived in Japan, I was blown away by how well everything had been planned. Every detail had been taken care of, from airport transfers to hotel check-ins to guiding and excursions. The hotels they recommended were all top-notch, with great locations and amenities, and the tours and activities they arranged were truly unforgettable. Overall, I can't recommend InsideJapan Tours enough. Their expertise, attention to detail, and personalized service made my Japan holiday an absolute dream come true. If you're planning a trip to Japan, I highly recommend working with them to make the most of your time and budget.
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2. Consultant name and satisfaction rating:
Halley was phenomenal, from start to finish. If it’s any indication of how lovely and how knowledgeable about Japan she is, at one point, one of our group members asked if she wanted to join us on the trip. Couldn’t have asked for a better consultant. She designed the perfect trip for us, and we are forever thankful for her for the wonderful memories we came home with!
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3. How would you rate your package in terms of value for money?
Excellent
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4. How would you rate the accommodation against your expectations?
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5. Please give us your comments on the transport included in your package.
No Answer Given
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6. Please comment on any professional guiding included in your package?
No Answer Given
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Yes
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